Terms & Conditions

TERMS & CONDITIONS OF CONTRACT
In the following terms of contract if referred to as “The Photographer(s)” this shall mean Raymond Redfern Photography or any photographers, or agents appointed by Raymond Redfern Photography. “The Client(s)” shall be those entered into such a contract and who’s name appears on our booking sheet or order form. By booking a photographic experience or placing an order with “The Photographers” you are subject to the full terms & conditions herein.

DATA PRIVACY POLICY
Raymond Redfern Photography values your privacy, and to this end we subscribe to the principals of the Data Protection Act. Your data will only be used by The Photographer’s to advise you of products, services and special promotions only and will not be sold to third parties without your prior permission. We may contact you by post, telephone, sms text, e.mail or other forms which include social networking sites. Users may select not to use these services by indicating this to The Photographers in writing.

COPYRIGHT
Under the Copyright Designs & Patents Act 1988, all Copyright attaining to images taken by “The Photographers” shall unless specifically released in writing remain the intellectual property of Raymond Redfern Photography.
Raymond Redfern Photography may release the rights under license to reproduce these images in print or digital form for a set period of time, however unless specifically referred to this does not permit the re sale of any images taken by Raymond Redfern Photography.
Raymond Redfern Photography under the Copyright Designs & Patents Act 1988 will not permit the use of mobile phones, i.pods, i pads or any personal image recording equipment within its studio premises or on location where The Photographers control the shooting environment. If the client(s) infringes or is seen to infringe the copyright of any of the photographers images, “The Photographers” reserve the right to halt and cancel the experience or viewing and request the client(s) delete any recorded images immediately and leave its premises.

STUDIO PREMISES & WEBSITE
All images within Raymond Redfern Photography’s premises and website are covered by the Copyright Designs & Patents Act 1988 and any copying is totally prohibited. Any bookings or orders placed through “The Photographers” website or studios is subject to these terms and conditions. Raymond Redfern Photography accepts no liability for offence, loss or damage caused by the use of its website and accept no responsibility for the content of linked external sites.

BOOKING POLICY
A deposit or full payment (of our current price list at time of booking) is required from all client(s) at the time of booking a photographic session to secure make-up/studio time.

Studio Direct Deposits & Fees
Studio direct family portrait bookings: = full booking payment
Studio direct makeovers : = full booking payment
Bump 2 Baby = full booking payment
Boudoir = 50% deposit required
Weddings = 33% non refundable deposit required
Commercial = 50% deposit required

External Voucher Deposits Per Voucher
Groupon = £20
All other external vouchers = £30


You, the client(s) must give “The Photographers” at least 48hrs on viewings and non make up shoots and 7 days for make up shoots notice of cancellation (Sundays not included in this time frame) of an appointment. If the client(s) fail to give the correct designated cancellation time, failure to show for an appointment or if the client(s) are more than 20 minutes late then the client(s) shall lose their deposit.

VIEWINGS
Viewings will be arranged at a reasonably mutually and convenient time for both the client(s) and “The Photographers” within 12 weeks of the shoot date between a Monday and Saturday and between 10.00am and 5.30pm. When viewings are arranged at a later date to the shoot, the client(s) shoot deposit shall be retained by “The Photographer’s” until such time as the viewing process is completed and all products/prints have been collected. The viewing appointment is booked subject to the same terms & conditions as our non make up studio direct shoots. The client(s) should be aware that the viewing appointment will be the only opportunity that the client(s) will have to order images & products from their photographic experience and that “The Photographers” reserve the right to delete from their server any images obtained from this shoot and will be under no obligation to store or back up any images from any studio shoot after the viewing process is completed.

REARRANGEMENT
All rearrangements must be made in person or over the phone on 02380 434064 between 10am & 5pm Monday to Saturday inclusive. e.mails and answering machine messages, sms texts and other forms of communication will not be classed as notification of cancellation. “The Photographers” require at least 48hrs on viewings and non make-up shoots and 7 days notice on make-up shoots (Sundays not included in either time frame) by the client(s) to rearrange a shoot, The first rearrangement is free of charge however “The Photographers” reserve the right to charge a £20 admin fee on subsequent rearrangements.

 

CANCELLATIONS
All cancellations must be made in person or over the phone on 02380 434064 between 10am & 6pm Monday to Saturday inclusive. e.mails and answering machine messages, sms texts and other forms of communication will not be classed as notification of cancellation. You, the client(s) must give “The Photographers” at least 48hrs on non make up shoots and viewings and 7 days for make up shoots notice of cancellation (Sundays not included in this time frame) of an appointment. If the client(s) fail to give the correct designated cancellation time, or fail to show for an appointment or are more than 20 minutes late then the client(s) shall lose their full booking fee or deposit.

LATENESS AND NON ARRIVALS
If the client(s) are more than 20 minutes late for a booking or does not complete the experience, (photoshoot & viewing), “The Photographer’s” shall consider this as a non-arrival. A non-arrival means if the client(s) fails to arrive the client(s) shall lose any deposit or booking fee paid and the appointment will no longer be guaranteed. “The Photographers” reserve the right to offer a shortened photoshoot or refuse to undertake the photoshoot altogether.

ORDERS
Full payment shall be required from the client(s) or a payment plan supplied by “The Photographers” and signed by the client(s) to be completed on all orders placed to start the order process.

PAYMENT PLANS
All images, prints, disc, frames etc shall remain the property of Raymond Redfern Photography until such time as full payment has been received by “The Photographers” from the client(s).
“The Photographers” reserve the right to offer interest free credit options on orders to client(s). It is hereby agreed by the client(s) that this option is offered in good faith by “The Photographers” and by signing such an agreement the client(s) hereby authorizes “The Photographers” to deduct the agreed amount on the agreed day of each month to the total amount until the agreement has been finalized and the full cost of the order paid by the client(s) to “The Photographers”. “The Photographers” reserve the right to charge the client(s) a £20 admin fee on all payments that are missed or declined. Should the situation arise where “The Photographers” find it is not practicably possible to obtain any outstanding payments, “The Photographers” reserve the right to pass your account details onto a debt collection agency to obtain any outstanding amount. The client(s) hereby agree that any fees or costs involved in this process shall be paid by them.

REFUNDS
Deposits, “The Photographers” shall refund within 30 days on the completion of the photographic experience (Shoot, Viewing and collection of products/prints) to the client(s) any applicable and outstanding deposit. Refunds will only be made back to the credit/debit card on which they were originally paid.
Orders. As all orders are by nature, individual and bespoke “The Photographers” do not offer refunds or accept cancellations from the client(s) on orders once they have been placed. “The Photographers” do not consider an order to be placed from the client(s) until such time as full payment has been received from the client(s) or a payment plan supplied by The Photographers” and signed by the client(s). “The Photographers reserve the right to brand and place appropriate logos and copyright notices on all images produced.

DELIVERY/COLLECTION
“The Photographers” aim to turn your order around as quickly as practicable possible and will give the client(s) a general timescale at time of ordering, however at busy periods and if a product needs to be outsourced, the delivery time can be longer. The Photographers” general guidelines are 2-3 weeks for in studio orders although for frames/acrylics etc this timescale could be extended.
The client(s) will be notified by “The Photographers” via phone when the order is ready for collection unless the client(s) have paid for postage and packing. All orders that require posting are sent recorded delivery and are charged at a minimum of £7.50 upwards to cover full cost of postage and packaging.
After all reasonable attempts have been made to contact the client(s) “The Photographers” reserve the right to dispose of any uncollected or undelivered orders after 3 months and shall not be responsible to refund the cost of or replace any such orders, this includes any free images included in the photographic experience.

GENERAL
Raymond Redfern Photography provides a professional service and therefore reserves the right to deny or reduce sessions and viewings if staff feel that a clients behavior, presentation or hygiene may compromise the safety or experience of staff or other client(s).

Children under the age of 18 must be accompanied by an adult at all times.

These terms & conditions shall be governed by and construed in accordance with the laws of England & Wales and any disputes only by the English Courts.
If any of these terms & conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms & conditions which shall continue to be valid and enforceable to the fullest extent permitted by law.
If you breach these terms & conditions “The Photographers” reserve the right to exercise their rights and the remedies of these terms & conditions at a later date than the breach occurred by the client(s) or in any other situation 
where the client(s) breaches these terms & conditions.
A person who is not party to these terms & conditions shall have no right under the contract (Rights of third parties) Act 1999 to enforce any term
of these terms & conditions but this shall not affect any right or remedy of a third party which exists or is available apart from the act.

“The Photographers will not be liable for any breach of these terms & conditions beyond their reasonable control.“The Photographers reserve the right to change or amend these terms & conditions without prior notice to the client(s).

 

© 2017 Raymond Redfern Photography -136 Butts Road, Southampton SO19 1BJ - Freephone 0800 024 8683 - Tel. 02380 434064  - Mob. 07595 365087 - Email ray@raymondredfern.photography

Winner of the 2016 Business Excellence Award for the Best Portrait Photographer Southampton

 

   
  Southampton